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May 4, 2021

What to do when there is a downtime on Appruve Identity


Lorna

“Downtime” refers to the period of time during which a computer system, server, or network is unavailable. These interruptions may be planned or unplanned and can affect an entire system or may only impact a single application. 

Planned downtime

Planned interruptions are those that are scheduled in order to either perform maintenance to the system or install upgrades or enhancements.  

In this case, our team will send you a few days notice via email, SMS, Slack, and social media.

Unplanned downtime

Unplanned downtime occurs when there is an unexpected system failure. A couple of reasons may cause this failure, some of which include: 

  • An issue  with our providers 
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

Appruve Status is a dedicated site to check and confirm the availability of Appruve services. It can be used to confirm if it’s reporting an issue and your network is operating as expected.  After which we recommend contacting Appruve customer support at support@appruve.co or reach out to us on Slack and/social media. 

 https://status.appruve.co/ 

You can also tweet us at @Appruvehq  on Twitter.